Frequently Asked Questions
Everything you need to know about your musical journey with Normans.
How much does shipping cost for instruments?
We offer free standard delivery on all orders over £50 within the UK mainland. For smaller accessories or international shipping, rates are calculated at checkout based on weight and destination.
What is your return policy for musical instruments?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Do your instruments come with a warranty?
Yes, all new instruments come with a minimum 12-month manufacturer's warranty. Many of our premium brands offer extended warranties of up to 5 years upon registration.
Are instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a rigorous multi-point check by our specialist technicians to ensure it is set up correctly and ready to play the moment it arrives at your door.
Do you offer financing or payment plans?
We provide several flexible payment options, including Klarna and PayPal Credit, allowing you to spread the cost of your new instrument over monthly installments.
Can I purchase instruments for a school or educational institution?
Yes, we specialize in education supply. We offer dedicated education pricing and accept official purchase orders from schools, colleges, and music hubs across the country.